Terms and Conditions
Plain English Rental Contract
This is a plain English contract designed to be easy to understand for both parties involved.
There are no tricks or big words to confuse anybody, just common sense conditions that each party should be aware and take note.
The hire period is from the delivery date and time to the collection date and time and every moment in between.
Make sure the email address you supply is correct. It is best if you also mark us in your email as a trusted sender. These are sent within 15 minutes of your booking so check your junk email as well if not received. They will come from firstname.lastname@example.org
You (the hirer) are responsible for keeping the equipment safe. If it starts to rain, and the gear could be damaged by rain, put a cover over it or move it indoors.
Don't put gear in pathways or on unstable surfaces. If it falls and breaks, you will be charged for replacement or repairs. This might include extra fees if we need to source a replacement quickly at extra charge.
If you hire anything that cooks, warms or refrigerates food or drinks, you will need to clean it thoroughly. If we need to clean it again we will send you a bill!
Any equipment that has more than a normal amount of soiling must be remedied by the hirer. We will not accept returns of hire equipment that has been left in the dirt/mud or has food or drink remnants. If we clean it, you will receive an invoice for the time and equipment used to reinstate the gear to hireable condition or replacement.
Our insurance covers our equipment in transit and our warehouses. It does not cover losses or damage while it is in your possession during the hire period.
We deliver and collect from the same location. Under no circumstances must any equipment be used at another address other than the one advised in your booking.
Standard delivery includes service to the front door/gate only. We are unable to do stairs, lifts or other types of obstacles that will take extra time. If you need delivery to a non standard location, please arrange ahead of time so we can add the correct amount of delivery time required and charge for the extra service.
Equipment that is set up by our technicians must remain in place and completely connected, unless there is threat of loss or damage as detailed above. Our technician will test everything when we pick up so we are all aware if there has been any damage.
Our delivery system ensures the best communication between our drivers and the customer. We send an email with tracking advice 24 to 48 hours before your delivery date. This includes a time we expect to arrive to meet you to deliver and/or set up equipment.
You or your agent need to be at the delivery location at the time specified. We will not deliver to unattended premises. Revisiting to either deliver or collect your hired items will incur extra delivery charges.
Cancellation Policy. All bookings have an initial payment to secure the inventory for your event. This payment is non-refundable under any circumstances. If you need to change dates or delivery locations, that is no problem. We will happily alter any booking to a new date or venue and the inventory and personnel where required are available without penalty unless we have further expenses related to your alterations which will be discussed on a per booking basis.
Any changes made less than 10 days from booking date will need to match or exceed the original booking value. We do not refund for unused equipment or services within 10 days of your booking under any circumstances. This includes cancelled events.
At our discretion we may offer a partial credit if the event date is moved within the 10 day period and the original booking can be reinstated and is available for the new date.
If for any reason there is a problem with any equipment during your hire, you can call our customer service on 89891767 to speak with our service person.
Depending on the time and severity of any breakdown we will determine the best course of action to rectify the situation.
The Legal Stuff
NT Entertainment Solutions Pty Ltd (RentEvent.com.au) will not be held responsible for any financial or otherwise situation arising from an equipment breakdown or for late or undelivered items pertaining to any booking whether it is confirmed or otherwise.
We deliver what is booked and paid for in advance only. A phone call or email enquiry without any booking or payment attached cannot be booked or confirmed.
All of our bookings are accompanied by email notifications and reminders that are generated automatically. If the email address supplied or the receiving server is unable to receive our email communications the hirer may not receive any messages.
The customer is responsible for ensuring gear is maintained while in their possession. NT Entertainment Solutions Pty Ltd may issue extra charges for any loss or damage to property while in your possession.